Account and Data Deletion

This notice explains how your Dualyx Appointment account and data are deleted, which data you can delete yourself, and how the process works after a deletion request.

Version: v1 · Last updated: 4 September 2026

1. Data you can delete yourself from the Panel

A business admin can delete the following records from the Panel at any time:

A customer record. When a customer is deleted, the appointments, payments, scheduled notifications and notification records attached to that customer are deleted in the same operation. This cannot be undone.
Appointment, payment, expense and expense category records.
Service and notification template records.
Business documents, the logo and profile photos.
A panel user. The account of a user who has left the business can be deleted; the records they created remain with the business.
Open sessions. You can see your own sessions and end any of them.

In-business activity records (who changed what, in which area, and when) cannot be deleted from the Panel. They are kept to evidence the account's legal history.

2. Deleting the entire account

Deleting the business account and all of its data cannot be done from the Panel; it is carried out on request. You can submit the request:

by creating a support request from the support screen in the Panel,
by writing to info@dualyxlabs.com from the email address registered in the system.

Additional information may be requested to confirm that the request comes from a person authorised to act for the business.

3. Retrieving your data before deletion

Deletion cannot be undone, so we recommend exporting your data before submitting a request. The Panel produces Excel (.xlsx), CSV and PDF output for the customer list, the appointment list, payments and the business movements report. You can download your business documents from the Panel.

After your request is received, you are given a reasonable period to retrieve your data before deletion begins.

4. Deletion timeline

Receipt of the request: Your request is confirmed within 5 business days at the latest, and any verification step is completed.
Deletion: Once verification is complete, the business's data is deleted or anonymised within 30 days at the latest.
Backups: Copies present in backups at the time of deletion disappear once the backup cycle completes.

5. Data deleted and data retained

Data deleted. The business record, panel user accounts, customers, appointments, payments, expenses, services, working hours, notification templates, sending records, uploaded files and business settings.

Data retained. Records subject to a statutory retention obligation are kept for the prescribed period. These are in particular:

records of the contractual relationship and the version of the accepted terms,
records that must be kept under financial legislation,
where a dispute or official request is pending, the records needed until that process concludes.

These records are held solely for the purpose of retention, are not used for any other purpose, and are deleted or anonymised at the end of the period.

6. The difference between closing and deleting an account

When a trial or package ends, your account is not closed: the data remains readable and only creating and changing records is blocked. That is not a deletion and your data is not deleted.

Deletion happens only when it is requested as described above, or when the periods set out in this document run after the agreement ends.

7. For a business's customers

If you are a customer of a business and want your personal data deleted, you must send your request to the business you received service from. That business is the data controller for this data; [LEGAL ENTITY NAME] is only a data processor and cannot delete customer records without the business's instruction.

If your request reaches us directly, we will direct you to the business acting as data controller and inform that business.

8. Contact

For deletion requests and questions: info@dualyxlabs.com · [ADDRESS] · KEP: [REGISTERED E-MAIL ADDRESS]